Support

Updated October 8, 2026

This page covers ROM Estimator and The Project Manager, including its field reporting app and the companion apps for iPhone, iPad and Mac.

Contact us

Write to [email protected]. Send it from the email address on your account and tell us which product you were using, what you were doing, and what you saw. A screenshot helps. We reply from the same address.

Signing in

• New accounts are created by your organization's workspace admin, who sends you an invitation. Open the invitation email on the device you will use, choose a password, and sign in.
• Forgot your password? Open app.grovehallsolutions.com and choose Forgot password. The reset link arrives by email.
• Field crews file daily reports from the field app: open app.grovehallsolutions.com/field on your phone and add it to your Home Screen. The iPhone app sends field crew logins there too.
• No workspace after signing in? Your account is not an active member of a workspace yet. Ask your workspace admin to invite you or restore your access.

The iPhone, iPad and Mac apps

The apps open the workspace your organization already uses: your projects, board, task list and calendar, with the view set by your role. They show live work read-only; status changes, new work, reports and client links are made in the web workspace. The sign-in screen also offers a sample workspace with fictional projects, so you can look around before you have an account.

Deleting your account

You can request deletion from inside the product: in the iPhone, iPad or Mac app, open the Account section and choose Request account deletion; in the web workspace, choose Delete account. You can also email [email protected] from the address on the account. Nothing is deleted until we confirm your identity with you by email. If your account belongs to a customer organization's workspace, we may coordinate with that organization, since the workspace content is theirs. Retention after deletion is described in our Privacy Policy.

Privacy and terms

See the Privacy Policy, the Terms, and the list of Subprocessors.